Resort Policies, Terms & Conditions

Pinnacle Lifestyles Resorts Inc. and our related entities (“Pinnacle”) are committed to protecting and maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information Pinnacle collects from or about you, how we use that information, and to whom and in what circumstances we disclose that information. Your privacy is important to us. Our business is based on respectful relationships and protecting your privacy is an important part of how we do business. We manage your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation. Collection, Use and Disclosure of Personal Information For purposes of this Privacy Policy, personal information means any information about an identifiable individual, used or disclosed in the course of commercial activity, to conduct business with you or provide services or products to you. The information collected will vary depending on the nature of your relationship with us and may include but is not limited to the following: • Information such as your name, address, telephone number and email address • Your transactions with us such as customer service inquiries, reservation requests and details, entries to sales promotions, your responses to surveys or contests and information requested by or provided to you Your information may be stored in physical or electronic files. Our electronic files are protected by passwords and other security measures and are accessible only by those people who require the information in order to perform their job duties. Physical files are protected in a manner appropriate to the sensitivity of the information and are accessible only by those employees, contractors or otherwise who require the information to perform their job duties. Pinnacle shares your personal information with its employees, auditors, contractors and consultants and other parties, including Pinnacle’s subsidiaries and affiliated companies who require such information to assist us with administering our business relationship with you. These include third parties that provide services to us or on our behalf, third parties that collaborate with Pinnacle in the provision of services to you and third parties with whom we contract to perform our services. In addition, your personal information may be disclosed or transferred to another party (including to another affiliate of Pinnacle) in the event of a change in ownership of, or a grant of a security interest in, all or part of Pinnacle through a sale transaction or some other form of business combination, merger or joint venture. We will disclose personal information in these circumstances only when the third parties agree to use such personal information solely for the purposes evaluating and carrying out the business and, with respect to that information, to act in manner consistent with the principles articulated in this Privacy Policy. Consent We require your consent to collect, use and disclose your personal information in accordance with this Privacy Policy. Consent may be expressed or implied. Express consent may be given orally or in writing, including electronic transmission. Implied consent is consent that can be reasonably inferred by your action or inaction. By providing us with the personal information described in this Privacy Policy, we assume you have impliedly provided Pinnacle with your consent to collect, use and disclose your personal information in accordance with this Privacy Policy. You may withdraw or limit your consent to Pinnacle’s collection, use and disclosure of your personal information at any time, subject to your legal and contractual obligations you may have to us as a result of our business relationship such as ownership of a lot at one of Pinnacle’s properties. You must provide reasonable notice of the withdrawal of your consent. All communications with respect to the withdrawal or limitation of your consent should be directed in writing to sales@pinnaclelifestyles.caa Cookie Policy Our websites may use cookies, log files and web beacons in order to help us understand the needs and interests of site visitors and improve your online experience. Cookies allow for faster loading of website content and allows our site to help you navigate efficiently to obtain the information and services you have requested. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly. Web Browsing Data Collection and Remarketing Lists Pinnacle uses interest-based data such as Google Analytics’ which collects third-party audience data such as age, gender, and interests. This information is strictly used in aggregate for the purposes of better understanding our audience and their behavior on this website. This data may be used to advertise to you on third-party websites, including Google. You may opt-out of the automated collection of information by Google Analytics across all products by visiting https://tools.google.com/dlpage/gaoptout. Pinnacle may use data collected through Google Analytics to create “remarketing lists” which are used to advertise to previous visitors of our websites on third-party sites, including Google. This includes advertisements on Google search results pages or on sites in the Google Display Network. These lists allow us to advertise to you based on your browsing habits. Newsletters and Marketing Campaigns Pinnacle maintains contact lists for the purposes of providing content, updates, marketing material or sales promotions to interested parties. You may have signed up for one or more of these lists on our website or through the purchase of a product or service with us. Newsletter content and frequency depends on the specific list(s) you are on. Our contact list sign-up process follows Canadian Anti-Spam Legislation (CASL) guidelines. You may unsubscribe from these lists at any time by selecting the unsubscribe button at the bottom of the email. Revisions to this Policy Pinnacle may amend this Privacy Policy from time to time to reflect changes in the manner in which we deal with your personal information. We will post any revised version of this Privacy Policy on our website(s) and encourage you to review the Privacy Policy on a regular basis. Any changes to this Policy will be effective as of the date posted on the website(s). Changes to your Personal Information You may change or update your personal information as necessary at any time by contacting sales@pinnaclelifestyles.ca. You may also make changes to the type of information and messages you wish to receive from us. If you have any questions about our Privacy Policy, please contact us by email at sales@pinnaclelifestyles.ca.